How to claim the Amazon settlement before Dec 1, 2026

Shoppers alleged Amazon failed to refund returned items, refunded them late or incorrectly, or recharged them after a return was accepted. Amazon denies wrongdoing but agreed to pay $309.5 million into a non-reversionary fund, on top of completing certain unpaid refunds directly.

The case is In re: Amazon Return Policy Litigation (No. 2:23-cv-01372-JNW) in the U.S. District Court, Western District of Washington.

A court-appointed administrator runs the claim process and sends the payments. SettleClub is not affiliated with the administrator or with Amazon.

Anyone who returned or requested a refund for a physical product bought through Amazon.com and received in the U.S. between September 5, 2017 and February 12, 2026, and who either did not receive a correct, timely refund, or received a refund and was later incorrectly charged again. There are two subclasses: Subclass A members are identified in Amazon's records and are paid automatically; Subclass B members must file a claim.

The class period is Sep 5, 2017 to Feb 12, 2026. If your purchase, account or visit falls outside those dates, you are not part of this settlement even if everything else fits.

Payments are your unpaid refund, plus interest from a fund of $309,500,000.

The settlement fund is split among everyone who files a valid claim, after attorneys' fees, administration costs and any service awards approved by the court, so the final amount depends on how many people file.

Subclass A needs nothing; those members just choose a payment method. Subclass B must submit a claim form showing it is more likely than not that they belong to the subclass and are owed money, so keep order numbers and return confirmations handy. Payments are proportional to the unpaid transaction amount plus a share of potential interest. Subclass A shares 92.7% of the net fund and Subclass B shares 7.3%.

Gather the documents before you start the form. Most administrators let you upload a photo or PDF, and an order confirmation email or account statement usually counts.

Subclass B claims must be submitted online or postmarked by December 1, 2026. The exclusion and objection deadline is also December 1, 2026. The final approval hearing is March 16, 2027 at 10:00 a.m. Pacific.

The deadline is Dec 1, 2026. Filing takes a few minutes online. Keep the confirmation number the administrator gives you; it is the only proof you filed.

The court holds its final approval hearing on Mar 16, 2027. Payments go out after the judge approves the settlement and any appeals are resolved, which typically takes a few months.

Track this claim in SettleClub and you will get a reminder before the deadline and a nudge when payments start going out.